Keep your customer’s remote workforce productive by keeping a constant pulse on their fleet with ProSupport Plus for PCs.

ProSupport Plus for PCs

Your customers expect world-class support including: 24x7 priority access to in-region IT experts, onsite service the next business day, and even protection for accidental damage. Dell Technologies doesn’t stop there. With ProSupport Plus for PCs, you can pinpoint issues before they develop on one PC or your customer’s entire Dell fleet. You have full fleet visibility of health, application experience and security scores on a single pane of glass with the ability to take action remotely. Supporting your customers remote workforce doesn’t have to be challenging.

What your customers expect from world-class support: ProSupport Plus

Technical support the way it works best for them (phone or chat) Phone 24x7
Hardware repair to reduce productivity downtime Onsite NBD1
Direct access to in-region ProSupport experts for hardware and software2 issues Priority Access
Command center monitoring for on-time parts and labor delivery
Service Account Manager for designated account reporting and planning6
Hard drive retention after replacement5 to secure privacy of data
Repairs or replacements for accidental damage4



  TechDirect is your online portal to connect3 and manage your customers Dell fleet:

  • Self-service case management and parts dispatch
  • Quick analysis of health, application experience & security scores
  • Proactive issue resolution with automated detection, case creation & support
  • Utilization metrics uncover performance issues and trends
  • Predictive issue detection and resolution before failures reduce disruptions
  • Automatic creation and deployment of custom catalogs for Dell BIOS, driver, firmware and applications provide remote and seamless updates
  • Customized rules allow you to define remote remediation workflows
To benefit from all the ProSupport Plus features, SupportAssist must be deployed. The customer must authorize the partner to manage their fleet in TechDirect.
ProSupport Suite for PCs partner video 1:06

ProSupport Suite for PCs partner video

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SupportAssist Features Overview

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Automated, Proactive Support

RESOURCES

  • Getting started with SupportAssist (PDF)
  • ProSupport Suite for PCs partner infographic
  • ProSupport Suite for PCs partner video
  • ProSupport Suite for PCs partner salescard
  • What is SupportAssist for business PCs?

*Important Information

  1. Onsite availability varies by country and service purchased. Onsite service after remote diagnosis.
  2. Software support with collaborative 3rd party assistance.
  3. SupportAssist not available on Linux, Windows RT, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives, batteries and fans.
  4. Accidental Damage service excludes theft, loss, and damage due to fire, flood, or other acts of nature, or intentional damage. Customer must return damaged unit. Limit of 1 qualified incident per contract year.
  5. Hard drive retention is not available on models with a soldered hard drive, Chromebooks or Venue tablets, except the Venue 11 Pro.
  6. Available for ProSupport Plus customers with 500 or more ProSupport Plus systems.
  7. Customers must commit to purchase 1,000 Dell client assets with ProSupport Flex within 12 months. See Dell.com/servicecontracts/global.